Frequently Asked Questions
What are your opening hours?
We're open from 8:00 AM – 7:00 PM (Mon–Wed, Fri–Sat), 8:00 AM – 9:00 PM on Thursdays, and 8:00 AM – 6:00 PM on Sundays. We trade on most public holidays.
Where are you located?
We're located in Level 1 Food Court at Westfield Mt Gravatt, next to Coles.
Can I place an order online?
Yes! You can place your order via the Hungry Jack’s app or website for pickup or delivery.
There seems to be an error with my app when ordering?
We’re aware of an ongoing connectivity issue between our app and restaurant within the centre. Please present to our front counter staff, and we’ll be happy to assist you.
Ordered to the wrong store?
You may reach out to the National Customer Care Hotline for Shake & Win online orders on 1300 852 326
How do I report an issue with my visit?
You can submit feedback through our support portal. Please include the time and date of your visit for faster service.
Do you cater for dietary requirements?
Please ask our team for allergen information.
Are you Halal?
While we’re not Halal certified, our nearby Coopers Plains location now offers Halal-certified options.